Terms of Service

These Terms of Service (“Terms”) are between you and Almond AI Pte. Ltd. (UEN 202507208W), trading as “Almond” (“Almond”, “we”, “us”), and govern your use of almond.sg and our services. By using our site or placing an order, you agree to these Terms.

These general Terms apply to every visitor and order. The specific inclusions, exclusions, cancellation and payment terms for the work you’ve booked are set out in a separate work-specific document, linked above and shown again at checkout for the relevant vertical, renovation, appliances, aircon installation, aircon servicing, smart home, or services/maintenance. Where those work-specific terms conflict with anything in this general document on a matter of scope, price, cancellation or warranty for that job, the work-specific terms take precedence.

1. Our services

Almond publishes fixed, installed prices for renovation workscopes, appliances, air-conditioning systems, smart home products and home services (servicing, electrical, plumbing, cleaning and handyman), and connects you with vetted partner teams to deliver them.

2. Accounts

You’re responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at hello@almond.sg if you suspect unauthorised use.

3. Orders, pricing and payment

Prices shown are in Singapore Dollars and inclusive of GST where applicable. An order is confirmed once payment (in full, or the deposit specified for that work type) is received. We reserve the right to correct genuine pricing errors before an order is confirmed.

4. The Almond Guarantee

Every order is backed by the Almond Guarantee: vetted partner teams, milestone payments held in your favour for renovation work, and an accountable escalation path if something goes wrong. The Guarantee does not replace, and operates alongside, your statutory rights under Section 8 below.

5. Cancellations, returns and warranty

Cancellation fees, return windows and warranty coverage differ by work type and are set out in full in the relevant work-specific terms linked above. Nothing in those terms limits your statutory rights under Section 8.

6. Conditions of use

You may use almond.sg and our services only for your own personal, non-commercial purposes in connection with a genuine order or enquiry. You agree not to rent, resell, sublicense or commercially exploit access to our site or services; reverse-engineer, decompile or attempt to extract source code from any part of our site; or use any automated means (bots, scrapers) to access the site without our written consent. You agree not to use our site or services to:

• violate any Singapore or applicable foreign law;
• stalk, harass or harm another individual;
• collect or store personal data about other users;
• impersonate any person or entity, or misrepresent your affiliation with one; or
• interfere with or disrupt our services, servers or networks.

You confirm that any information you give us about yourself is true, accurate, complete and current.

7. Intellectual property

Except for content you upload (e.g. room photos for a design quote), all content, trademarks and software on almond.sg belong to Almond or our licensors. No part of the site or services may be copied, reproduced, republished or distributed except as expressly permitted by these Terms.

8. Your statutory rights are not affected

Nothing in these Terms, or in any work-specific terms, excludes or limits any right or remedy you have under Singapore’s Consumer Protection (Fair Trading) Act 2003, including its implied guarantees on goods (the “Lemon Law” provisions, repair, replacement, price reduction or refund for goods that don’t conform to contract), the satisfactory-quality standard under Section 14(2) of the Sale of Goods Act 1979, or any right that cannot lawfully be excluded or restricted under the Unfair Contract Terms Act 1977. To the extent any clause in these Terms or a work-specific document would otherwise exclude or limit such a right, that clause is read down to the minimum extent needed to comply with those Acts, and the rest of the Terms remain in force.

9. Complaints and dispute resolution

If something’s gone wrong with an order, tell us first at hello@almond.sgor +65 6429 6869, we aim to acknowledge your complaint promptly and work with you toward a resolution. If we can’t resolve a dispute directly between us, you can also approach the Consumers Association of Singapore (CASE) for independent advice or mediation, any business operating in Singapore can take part in CASE mediation on a voluntary basis, and Almond is willing to do so.

10. Limitation of liability

Subject to Section 8, and to the extent permitted by law, Almond’s aggregate liability arising out of an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. This limitation does not apply to liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Changes to these Terms

We may update these Terms from time to time; the “Last updated” date above reflects the latest revision. Continuing to use our site or services after a change takes effect means you accept the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Contact us

Questions about these Terms can be directed to hello@almond.sg or +65 6429 6869.