Appliance Terms & Conditions and Cancellation Policy

These terms apply to fans, kitchen, laundry, bathroom appliances, digital locks and other appliances bought through almond.sg or an Almond representative. Where installation is included, the installed price is published on the product page before you commit; some items (e.g. a standing or portable fan) don’t need installation and are sold supply-only, also shown on the product page before you order. This page does not cover air-conditioning systems, which have their own Installation and Servicing Plan terms.

1. Inclusions

• 1.1. Supply of the appliance you ordered, delivered to the address given at checkout.
• 1.2. Where installation is included in the listed price for that product (shown on the product page before you order): standard installation by the manufacturer/brand’s own installation team or authorised installer, arranged by Almond. Some appliances (e.g. a standing or portable fan) are sold supply-only and don’t include installation.
• 1.3. Basic testing to confirm the appliance powers on and operates, done after installation for appliances that include it, or at the point of delivery for supply-only appliances.
• 1.4. Removal of the appliance’s own packaging on the day of delivery/installation, unless you ask us not to.

2. Exclusions

• 2.1. Excludes any electrical, plumbing, carpentry or building work needed to prepare the site for installation (e.g. a new power point, water line or cabinet cut-out) unless separately quoted and included in your order.
• 2.2. Excludes removal/disposal of your old appliance unless purchased as an add-on at checkout.
• 2.3. Excludes access/lift booking fees or deposits payable to your building’s MCST/Management.
• 2.4. Excludes out-of-hours or expedited delivery unless separately quoted.
• 2.5. Almond is not the manufacturer of the appliances it sells, manufacturing defects are handled in the first instance through the manufacturer’s warranty described in Section 4, with Almond facilitating the claim on your behalf. This does not exclude or limit Almond’s own obligations to you as the seller under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

3. Payment, delivery and cancellation

• 3.1. Payment is taken in full at the time of order unless otherwise stated at checkout.
• 3.2. You may cancel an order any time before it has been dispatched for delivery/installation for a full refund.
• 3.3. Once an order has been dispatched or an installation slot has been confirmed, cancelling may incur the cost of delivery/installation already arranged; we will tell you the amount, if any, before charging it.

4. Warranty

Appliances, and their installation where installation is included, are covered by the manufacturer’s own warranty (typically 1–2 years depending on the brand and product; the exact period is shown on the product page), since installation, where it applies, is carried out by the manufacturer/brand’s own team or authorised installer, not by Almond directly. Almond facilitates your warranty claim with the manufacturer or their authorised service agent at no charge to you, and remains your point of contact if anything goes wrong with either the product or, where applicable, the installation.

5. Returns

• 5.1. Damaged or dead-on-arrival appliances are replaced at no cost, report this within 48 hours of delivery/installation to hello@almond.sg.
• 5.2. Change-of-mind returns are accepted within 14 days of delivery provided the appliance is uninstalled, unused and in its original packaging; a restocking/collection fee may apply and is shown before you confirm the return.
• 5.3. Once an appliance has been installed, it can no longer be returned for change of mind, this does not affect your rights under Section 4 (Warranty) or your statutory rights.

Nothing in this policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

6. Conditions of use

This work-specific document forms part of, and should be read together with, our general Terms of Service.