Air-Conditioning Servicing Plan Terms & Conditions and Cancellation Policy

1. Air-Conditioning Servicing Plan Terms Inclusions

• 1.1. Checking & cleaning of indoor units’ air filters
• 1.2. Checking & cleaning of indoor units’ front panels and covers
• 1.3. Checking & cleaning of indoor units’ drainage trays
• 1.4. Vacuuming of indoor units’ water drainage system and flushing with water if necessary
• 1.5. Checking & cleaning of indoor units’ evaporator coils
• 1.6. Dismantling and cleaning of indoor units’ blowers if possible without damage to indoor units
• 1.7. Checking of outdoor units’ condenser coils if issues reported or found
• 1.8. Checking of indoor and outdoor units’ fan motor bearings if issues reported or found and lubricating if necessary
• 1.9. Checking of outdoor units’ compressor suction and discharge refrigerant pressures if issues reported or found
• 1.10. Testing & tightening of electrical contacts if issues reported or found

2. Payment Terms

2.1. By purchasing an annual Servicing Plan (Bi-yearly, Tri-yearly, Quarterly, 6 times yearly or Monthly), you are agreeing to make annual payments at the rate applicable at the time of your purchase. As such, if you purchase a Servicing Plan, until such time as you terminate your Servicing Plan in accordance with the cancellation policy below, you hereby authorise, agree and assent to the company automatically billing your credit or debit card submitted as part of the order process for such amounts that are due if payment is made using credit or debit cards. We reserve the right to change the timing of our billing, in particular, if your payment method has not successfully settled, your original purchase date falls within 15 days of your auto-renewal date, there are unforeseen delays that hinder our ability to deliver your product or services or there are changes to your account or Servicing Plan. If your Servicing Plan includes a discounted price for a promotional period, once the promotional period expires and the initial annual payment is completed, your Servicing Plan will renew at the full rate applicable at the time of your renewal.

2.2. If we ever offer a genuinely free trial period (services supplied at no charge for a set time, as distinct from a discounted promotional price under 2.1), we’ll send you a reminder before it ends telling you the date it ends and how to let us know if you don’t want to continue, in line with Singapore’s Consumer Protection (Fair Trading) (Opt-Out Practices) Regulations 2009.

3. Cancellation Policy

• 3.1. You may cancel your Servicing Plan at any time by contacting us. Auto-renewing Servicing Plans can be turned “off” at any time, meaning we will cancel the next automatic renewal of the Servicing Plan.
• 3.2. If you cancel with prepaid visits still remaining, we refund the unused portion of what you paid. Because your plan price reflects a discount for paying for the year upfront rather than per visit, we work out the refund by first valuing the visit(s) you’ve already received at our standard per-trip rate (i.e. without the annual discount), then refunding whatever balance of your prepayment is left. If the per-trip value of visits already delivered is more than what you paid for the plan, no refund is due, but you will never be charged the shortfall.
• 3.3. Cancelling or rescheduling a booked servicing visit with less than 24 hours’ notice, or a no-access/no-show at the property, incurs a $40 fee to cover the technician’s dispatch.

Nothing in this Cancellation Policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

4. Conditions of Use

The rights you receive under these Terms will be valid as long as these Terms remain in effect. You may not rent, transfer, assign, commercially exploit, resell or sublicense access to the Service to any third-party unless otherwise stated. You may use Almond’s website and services only for your personal, non-commercial purposes. You further agree not to combine or integrate Almond’s website and services with hardware, software or other technology or materials not provided by us. You may not modify or create any derivative product based on our website and services or otherwise attempt to obtain or perceive the source code from which any component of the site and services is compiled or interpreted, and nothing in these Terms should be interpreted as granting you any right to obtain or use any of Almond’s source code. Except as expressly stated herein, no part of the website or services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the site or services shall be subject to these terms. You agree not to use the site and the services to:

1. violate any local, state, national or international law;
2. stalk, harass or harm another individual;
3. collect or store personal data about other users;
4. impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; or
5. interfere with or disrupt the services or servers or networks connected to the services, or disobey any requirements, procedures, policies or regulations of networks connected to the services.

Without our written consent, you may not (i) use any high volume, automated, or electronic means to access the services; or (ii) frame the site, place pop-up windows over its pages, or otherwise affect the display of its pages. You promise that any information about yourself that you voluntarily provide to us will be true, accurate, complete and current.