Home Services Terms & Conditions and Cancellation Policy

These terms apply to one-off home services booked through almond.sg or an Almond representative, electrical, plumbing, cleaning and handyman work billed at our published rates, and any other brand’s air-conditioning servicing/repair booked outside our own Servicing Plan. If you’ve subscribed to an Almond air-conditioning Servicing Plan, that recurring arrangement is instead governed by our Servicing Plan terms.

1. Inclusions

• 1.1. The specific task(s) described in the published rate or quote you booked.
• 1.2. A technician arriving within the booked appointment window, with the tools and common parts needed for the described task.
• 1.3. Basic testing of the fixed item (power, water flow, function as applicable) before the technician leaves.
• 1.4. A written summary of work done, sent to you after the appointment.

2. Exclusions

• 2.1. Excludes replacement parts, fittings or materials beyond what’s described in the published rate, unless agreed and paid for on-site.
• 2.2. Excludes diagnosis or repair of a fault unrelated to the task booked; a separate quote will be given if additional work is found and you are not obligated to accept it.
• 2.3. Excludes any regulatory submission (e.g. LEW/EMA for electrical work) unless expressly stated in your booking.
• 2.4. Excludes access/lift booking fees or deposits payable to your building’s MCST/Management.
• 2.5. Excludes out-of-hours or emergency call-out work unless separately quoted at the applicable rate.

3. Payment terms

Payment for the published rate is taken in full at the time of booking, unless the job is quoted after an on-site assessment, in which case payment is taken on confirmation of that quote. Any additional work agreed on-site under Section 2.2 is payable at the time it’s confirmed.

4. Rescheduling and cancellation

• 4.1. You may reschedule or cancel free of charge up to 24 hours before your booked appointment window.
• 4.2. Cancelling or rescheduling with less than 24 hours’ notice, or a no-access/no-show at the property, incurs a $40 fee to cover the technician’s dispatch.
• 4.3. If a technician cannot complete the job due to a site condition outside Almond’s control (e.g. no water/electrical supply, unsafe access), the $40 fee under 4.2 may still apply.

5. Warranty

Workmanship for the task performed is warranted against defects for 30 days from the appointment date. This does not cover a pre-existing condition, a different fault from the one booked, or parts/materials not supplied by Almond.

Nothing in this policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

6. Conditions of use

This work-specific document forms part of, and should be read together with, our general Terms of Service.