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Work-specific terms

Smart Home (Almond One) Terms & Conditions and Cancellation Policy

Last updated 17 July 2026

These terms apply to Almond One smart home products, devices designed and supported by Almond, controlled from a single app, with no subscription or monthly fee to use the app or core device functions.

1. Inclusions

  • 1.1. Supply of the Almond One device(s) you ordered.
  • 1.2. Delivery to the address given at checkout.
  • 1.3. Verification, at installation/pairing, that the device connects, responds to the app, and integrates with any other Almond One devices in your order.
  • 1.4. Access to the Almond One app and its core scene/automation features at no subscription cost.

2. Exclusions

  • 2.1. Excludes home Wi-Fi/network setup, router placement or internet service, Almond One devices connect to your existing home network.
  • 2.2. Excludes electrical or carpentry work needed to prepare a site (new wiring, a recessed fitting, in-wall mounting) unless separately quoted and included in your order.
  • 2.3. Excludes third-party smart-home ecosystems (e.g. Apple HomeKit, Google Home, Amazon Alexa) integration unless the specific product page states that integration is supported.
  • 2.4. Excludes out-of-hours or expedited installation unless separately quoted.
  • 2.5. Excludes installation and pairing from the listed device price, this is a separate paid service; see Section 3.

3. Payment, delivery, installation and cancellation

  • 3.1. Payment for the device is taken in full at the time of order unless otherwise stated at checkout.
  • 3.2. Delivery is $50 per trip, charged at checkout.
  • 3.3. Installation and pairing to the Almond One app are a separate paid service, quoted before you confirm, free of charge on an order of $300 or more.
  • 3.4. You may cancel an order any time before it has been dispatched for delivery, or before an installation/pairing slot has been confirmed, for a full refund less any delivery fee already incurred.
  • 3.5. A cancellation fee of 15% of the order amount applies if you cancel after an installation/pairing slot has been confirmed.

4. Warranty & support

Because Almond designs and supports Almond One devices directly (rather than reselling a third-party brand), any hardware fault, connectivity fault or defect is Almond’s own responsibility to fix, repair or replace. You deal with Almond directly, not a separate manufacturer.

  • 4.1. The Almond One Hub and Panel, and any Almond One security device (e.g. Almond Guard, once available): the devices that run and secure your home are warranted against manufacturing defects for 24 months from delivery.
  • 4.2. Click, Beam, and any other Almond One accessory, are warranted against manufacturing defects for 12 months from delivery.
  • 4.3. If a fault is confirmed within the warranty period, Almond will repair or replace the device at no cost; a replacement carries the remainder of the original device’s warranty period, not a fresh one.
  • 4.4. Almond provides app and firmware updates for the supported lifetime of the product.

Almond’s own installation workmanship (where you’ve purchased installation/pairing) is separately warranted against defects for 12 months from installation.

5. Returns

  • 5.1. Returns (damaged/dead-on-arrival, warranty, or change of mind) are handled by appointment at Almond’s office, email hello@almond.sg to arrange a time. If you’d rather have a replacement delivered to your address instead of returning in person, that delivery is $50 per trip.
  • 5.2. Damaged or dead-on-arrival devices are replaced at no cost, report this within 48 hours of delivery/installation.
  • 5.3. Change-of-mind returns are accepted within 14 days of delivery provided the device is uninstalled, unused and in its original packaging; a 15% restocking fee applies.
  • 5.4. Once a device has been installed and paired, it can no longer be returned for change of mind, this does not affect your rights under Section 4 (Warranty) or your statutory rights.

Nothing in this policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

6. Conditions of use

This work-specific document forms part of, and should be read together with, our general Terms of Service. Use of the Almond One app is additionally subject to its in-app terms, where shown.