Air-Conditioning System Installation Terms & Conditions and Cancellation Policy

1. Air-Conditioning System Installation Inclusions

• 1.1. Supply and installation of the air-conditioning system(s), including the indoor and outdoor units, refrigerant and condensation water piping, insulation and trunking for piping, electrical wiring and mounting of components and equipment unless otherwise stated.
• 1.2. If applicable, the installation of ductwork to distribute air throughout the building or specific areas. Mounting and connection of the thermostat or control panel for temperature regulation and system operation if applicable.
• 1.3. Proper wiring and electrical connections to ensure the safe and reliable operation of the air-conditioning system.
• 1.4. Verification and testing of the installed system to ensure proper functionality, performance, and compliance with relevant standards.
• 1.5. Adherence to local building codes, regulations, and safety requirements during the installation process.
• 1.6. Depending on the manufacturer or supplier, warranty coverage may be provided for the installed components, which may include repair or replacement of defective parts within the specified warranty period.
• 1.7. Delivery charges unless otherwise stated.
• 1.8. Installation of outdoor unit brackets if stated.
• 1.9. Precautions taken during the installation for public safety.
• 1.10. Ensuring that the total running current of your air-conditioning units does not exceed the approved electrical rating as per HDB or other applicable building regulations.
• 1.11. If drilling activities result in minor cracks or paint peeling due to the wall’s age and construction, Almond will perform touch-up work using putty exclusively. The provision of wall paint in colours other than white will not be included.
• 1.12. In the event of any installation-related issues, customers are obligated to adhere to the company’s prescribed protocol as recommended by authorised personnel from Almond. Resolution options will typically be offered once Almond’s investigation is concluded, we aim to do this within about a week, and will keep you updated if it takes longer.
• 1.13. Customers must document any harm resulting from the installation process. Capture images and videos of the impacted region, items, and property that have sustained damage, and please report it to Almond support as soon as reasonably possible, ideally within 24 hours. Reporting later, or altering the affected area before we’ve seen it, may make investigation harder and could affect the outcome, but doesn’t forfeit your claim outright.
• 1.14. The incident report should comprise comprehensive photographs depicting the wall, screw holes, product impairments, and any other elements relevant to the accident location. It is recommended to capture several images from various perspectives. Any shattered glass or debris may be cleared from the accident site following the photography session. However, the wall, product, or any resulting damages must remain in their initial condition until the investigative process is concluded. Nothing in this clause affects your statutory rights.

2. Air-Conditioning System Installation Exclusions

• 2.1. Excludes Qualified Person (QP) / Professional Engineer (PE) submission or any kind of submission to relevant authorities unless stated otherwise.
• 2.2. Excludes Licensed Electrical Worker (LEW) / Energy Market Authority (EMA) submission of electrical works unless stated otherwise.
• 2.3. No warranty on all existing electrical power points, equipment, tools and materials not provided by Almond.
• 2.4. Excludes all servicing of air-conditioning systems unless stated otherwise.
• 2.5. Excludes any payment of security deposit payable to building/condominium MCST/Management.
• 2.6. Excludes any payment for parking in private housing complexes and premises.
• 2.7. Excludes any additional wiring extension, electrical power point or any other electrical work unless stated otherwise.
• 2.8. Excludes brackets for outdoor units (chargeable at $169 per bracket if required).
• 2.9. Excludes water pumps (chargeable if required).
• 2.10. Excludes paint and painting works unless stated otherwise or simple painting for touching up purposes with paint provided by the customer.
• 2.11. Excludes any partition box ups and other carpentry work (chargeable if required).
• 2.12. Dismantling charges of $100 per wall-mounted indoor unit and $200 per cassette indoor unit will apply if the customer retains the dismantled units.
• 2.13. Dismantling charges will be waived if dismantled units are kept by Almond after dismantling.
• 2.14. Excludes use of cranes/boom lifts/scissor lifts and hoisting (Chargeable if required).
• 2.15. Excludes any out of hours work (Chargeable on an hourly basis if required).
• 2.16. Excludes attaining permits and approvals from building management for installation.

3. Air-Conditioning System Installation Cancellation Policy

• 3.1. No cancellation fee applies if you cancel before your installation date (or, for piping installations, your first installation date) has been confirmed.
• 3.2. A cancellation fee of 15% of the total order amount applies if you cancel after that date has been confirmed, reflecting costs and supplier commitments already incurred at that point. This is a genuine estimate of our loss, not a penalty.

4. Payment Terms

4.1. By purchasing air-conditioning system(s) from us, you agree to make payment in full at the time of placing your order unless otherwise stated. For any changes to your order agreed at the site visit, you agree to make payment, if any, in full at the point of confirming the changes unless otherwise stated. Refunds, if any, will also be processed after confirmation of the changes.

5. Return Policy

• 5.1. All air-conditioning system(s) installations are Final Sales and no returns will be accepted after installation. In the event that Almond confirms that your Product was not a Final Sale and was returned in accordance with the Return Procedures below, and subject always to your statutory rights below, your remedy is that we will issue you a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credit may only be used for future purchase of Products and are not transferable.
• 5.2. Damaged products: if the product arrives damaged or not substantially as described on the product information page, Almond will accept returns and will be exchanged for a new product.
• 5.3. Return procedures: all returns must be made within 14 days after the product’s delivery date. All returned products must be returned in accordance with the instructions received from contacting customer service. All products not returned in accordance with the return procedures shall be sent back to you without any product exchange.

Nothing in this Return Policy or Cancellation Policy limits your statutory rights under Singapore’s Consumer Protection (Fair Trading) Act 2003, see Section 8 of our general Terms of Service.

6. Conditions of Use

The rights you receive under these Terms will be valid as long as these Terms remain in effect. You may not rent, transfer, assign, commercially exploit, resell or sublicense access to the Service to any third-party unless otherwise stated. You may use Almond’s website and services only for your personal, non-commercial purposes. You further agree not to combine or integrate Almond’s website and services with hardware, software or other technology or materials not provided by us. You may not modify or create any derivative product based on our website and services or otherwise attempt to obtain or perceive the source code from which any component of the site and services is compiled or interpreted, and nothing in these Terms should be interpreted as granting you any right to obtain or use any of Almond’s source code. Except as expressly stated herein, no part of the website or services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the site or services shall be subject to these terms. You agree not to use the site and the services to:

1. violate any local, state, national or international law;
2. stalk, harass or harm another individual;
3. collect or store personal data about other users;
4. impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; or
5. interfere with or disrupt the services or servers or networks connected to the services, or disobey any requirements, procedures, policies or regulations of networks connected to the services.

Without our written consent, you may not (i) use any high volume, automated, or electronic means to access the services; or (ii) frame the site, place pop-up windows over its pages, or otherwise affect the display of its pages. You promise that any information about yourself that you voluntarily provide to us will be true, accurate, complete and current.